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FAQ - Securities Trading
Online US stocks trading is only available for non US residents / citizens and non Canadian residents. If there are any changes to your personal information, please contact our customer services at (852) 3583-3388 or 400 001 1822.
Yes, even you have an offline US stocks trading account, you are required to fill in and submit W8BEN form if you don't keep a valid one here.
We provide the most common orders like Market orders, limit order, stop market and stop limit orders.
This is mostly due to Bid- Ask spread. You may have placed a sell order and the set price you saw was the ask bid price of the buyer or vice versa, you may have placed a buy order and the set price was the ask price of seller. In that case your order will not be executed.
Yes. If your Securities Account is a Margin Account, Margin trading is available to your online US Stocks trading.
If your account is Margin account, the Buying Power will include Cash Balance and Stock Discounted Value (= previous closing price of stock x quantity x Discounted ratio of the stock) also.
Example: Account has cash balance of USD1000, Stock IBM 200 shares. Assume the previous closing price of IBM is USD120 and stock discounted ratio 0.4. Buying Power = SOD Cash Balance + Account DV (*Capped by account Max DV) = 1000 + 200 x 120 x 0.4 = 10600
When you want to place a new order, and if the stock marginable discounted ratio is more than 0, the discounted value will reflect in the buying calculation immediately.
Example: Account has cash balance USD1000, Stock IBM 200 shares. Assume the previous closing price of IBM is USD120 and stock discounted ratio 0.4. Place an order to buy IBM 130 shares at USD119.
Buying Power before the order placing = SOD Cash Balance + Account DV (*Capped by account Max DV) = 1000 + 200 x 120 x 0.4 = 10600
The trade amount required for the new order = 130 x 119 = 15470
The Max Buying Power available for new order = SOD Cash Balance + Account DV (*Capped by account Max DV) + the expected stock discounted value of current order = 1000 + 200 x 120 x 0.4 + 130 x 119 x 0.4
= 10600 + 6188
= 16788
As the Max Buying Power available for new order > The trade amount required for the new order, so the order can be placed successfully.
Yes, commission is calculated separated for each transaction. Buy and sell orders placed through different trading channels are considered different orders for commission calculation. Each fully or partially filled order will also be treated as separated trades and commission are calculated separately.
Stocks ending in [F] are Foreign issued stocks. Our system does not support these stocks at the moment. Only stocks listed on NYSE、NASDAQ and AMEX are available.
If the stock is transferred to OTC, you can still close the position by call our dealing hotline (852) 2213 8333. However, you cannot open a new position of the OTC stocks through online US Stocks trading again.
Since the online and offline accounts are independent in terms of order execution, account balance and stock position. If you would like to transfer your stocks from your offline to online account, please contact your Account Executive. Services cut off time as below:
Fund in/out: Hong Kong Time Monday to Friday 4:00pm
Stock/Fund transfer among company accounts: Hong Kong Time Monday to Friday 2:00pm
Instructions within services hours will be effective before US market open of the same day (Except Hong Kong holiday)
No, it is not supported.
They are the services agreements from related US Stocks exchanges. Clients should fill in the required information and accept the agreement before getting into the online US Stocks trading platform for real-time streaming stock quote. If you encounter any problem when filling in the RTQ agreement online, please contact your Account Executives or Customer Services. You can submit hard copy version of the RTQ agreement which takes 1 working day.
Points To Note - Reminder on OVERSEAS SECURITIES Trading
1. We shall not be under any obligation to act on any instruction to sell any Securities unless sufficient such Securities are held in on our nominee's name, or that of our nominee and/or due to be credited to the Securities Account under any purchase transaction(s) which are not subject to any charge, lien or other security interest in favour of any person including us.
2. (a) All transactions executed in pursuance of the instructions of the Client on the Exchanges shall be subject to a transaction levy and any other levies that the relevant Exchange from time to time may impose. The Company is authorized to collect any such levies in accordance with the rules prescribed by the relevant Exchange from time to time.
(b) The Client shall on demand pay us the Company commissions on purchases, sales and other transactions or services for the Account(s) at such rate as the Company may from time to time have notified the Clienthim, together with all stamp duties, bank charges, transfer fees, interest, custodial expenses and other expenses in respect of or connected with the Account(s) or any transaction or services thereof or any securities therein.
3. The Client is liable on a full indemnity basis for all applicable taxes, levies, imposed by any Government, relevant Clearing System, or Market and all applicable stamp duties. All such taxes, levies and duties may be deducted by us from the Securities Account and any other Accounts maintained by the Client with any of the Haitong International Group Companies.
4. Client assets received or held by us the licensed or registered person outside Hong Kong are subject to the applicable laws and regulations of the relevant overseas jurisdiction which may be different from the Securities and Futures Ordinance (Cap.571) and the rules made thereunder. Consequently, such client assets may not enjoy the same protection as that conferred on client assets received or held in Hong Kong.
Contact Us
Email: [email protected]
Enquiry Form: Please click below Enquiry Form
Hotlines
- Customer Service Hotline: (852) 3583 3388
- 400 001 1822
- Complaint Hotline: (852) 2801 6128
Letter
Write to us by mail or fax to our
Customer Service Department
15/F, One Island South, 2 Heung Yip Road
Wong Chuk Hang, Hong Kong
Fax: (852) 2530 1689
View the address of Customer Services Centre and Macau Office >>











