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FAQ - Forex and Bullion Trading
After the client has opened a MT4 Bullion trading account, Haitong International Bullion Limited will send an email to the client containing the account login and password. Client would need to download the MT4 Bullion trading platform, login with the account and password, and then he can start trading. Client would need to change his password from time to time for security reason.
"MT4" is a third party bullion trading platform provided by Haitong International Bullion Limited. All the trades done and client fund deposited in MT4 is separately handled from all other accounts clients maintained with the Company.
MT4 Bullion Trading account will not provide mail statement but only email statement. Client decides to use MT4 needs to agree to receive email statement, thus it is a must for the client to provide a valid email address during account opening.
MT4 will send out email statement summarizing the client trades, fund in/out and interest automatically. If client cannot receive the email statement in his designated email account, he should contact his account executive or our customer service.
If there is any trading system or network problem, he should call the dealing hotline immediately to confirm/cancel his limit order or stop orders.
24hr hotline:
Hong Kong: (852) 2213 8333
Client can contact our customer service to obtain a new MT4 password.
Hong Kong: (852) 3583 3388
China: (86) 755 8266 3232
Email: [email protected]
Client should change his MT4 password regularly for security purpose. Client can navigate to "Tools" > "Options" > "Server" > click"Change" > input "Current password" / "New password" and "Confirm" > "OK". The new password will be effective after confirmation. Client should not disclose his login id and password to others. Moreover, client do not need to change the "read only password", it is a password for the account manage to check the client account status.
MT4 Bullion Trading platform uses USD as the default settlement currency. All client profit and loss, interest and commission are settled in USD. If client funds in/out in HKD, Haitong International Bullion Limited will convert the fund to USD using the daily exchange rate. The exchange rate will be updated according to the market condition without prior notice.
No. Once the client has deposited the fund to Haitong International Bullion Limited, he needs to request (Monday to Friday: 9:00am to 6:00pm) to transfer the money to his MT4 account in order to use the fund.
No. He needs to wait until the cheque is cleared and good fund. Client also needs to request (Monday to Friday: 9:00am to 6:00pm) to transfer the money to his MT4 account before he can use it for trading.
The MT4 will calculate two sets of commission at position open. It would be reflected in the floating profit/loss together with the interest, and all of them will be deducted from the account balance when the position is closed. Client should make sure there is enough money in his account before he place any order.
The "Floating Profit/Loss" should reflect (1) two sets of commission, (2) interest and (3) the unrealized profit and loss of the open positions. All of them will be deducted from "Account Balance" once the position is closed.
Interest in MT4 is calculated by trade day, which is different from other platforms using value day.
MT4 has various different order types, and has the ability to auto stop out to help client to control risk. We suggest clients to download a demo version of Mt4 to fully understand the trading platform.
No, we will not issue any margin calls. Clients need to monitor and maintain their require margin for their existing position. Otherwise, they may face the risk of an auto closeout (force liquidate) by the trading system and clients will be responsible for any loss that incurred.
Yes, apart from market order type, the system will limit the price you set with reference to the current market price.
| Market Condition | Loco London | Loco Silver |
| the price of the conditional order and the market price must have a minimum difference of | * Market Price +/- 3 USD | * Market Price +/- 0.1 USD |
| the price of the conditional order and the market price must have a maximum difference of | Market Price +/- 200 USD | Market Price +/- 5 USD |
* "OCO Order": limit order and stop loss order and the current market price needs to have a minimum difference of $3.0 USD (gold) and $0.3 USD (silver)
When the market is about to release sensitive data, the following setting will take effect.
| 30 minutes prior to the release of sensitive data of the market and volatile market condition | Loco London | Loco Silver |
| the price of the conditional order and the market price must have a minimum difference of | ** Market Price +/- 10 USD | ** Market Price +/- 0.4 USD |
| the price of the conditional order and the market price must have a maximum difference of | Market Price +/- 200 USD | Market Price +/- 5 USD |
* "OCO Order": limit order and stop loss order and the current market price needs to have a minimum difference of $10.0 USD (gold) and $1.0 USD (silver)
Note: Changes or amendment of the abovementioned setting might be made at any time according to market situation without prior notice.
MT4 has a built-in auto stop-out function to help client to control trading risk. Client has the freedom to set any stop-loss order but the order must precede the system precalculate stop-out order (force liquidate). Otherwise, the existing position in their account will be force liquidates and clients will be responsible for any loss that incurred.
During the weekdays, MT4 clients can open their position using intra-day margin. However, the intra day margin will be adjusted to overnight margin thirty minutes before day-end at the end of each week. (Including any holidays) Therefore, client must maintain full margin if they want to hold their existing position through the weekend or holiday. We will not notify or issued any margin call once it has been adjusted during this period, and clients may face the risk of force liquidation if they do not meet the require margin.
The auto stop-out level for the MT4 bullion trading platform is 9% of the initial margin. Once the total equity has fall below this level, part or all of the positions in the account will be close-out and clients will be responsible for any loss that incurred. We will adjust the auto stop out level according to the market condition, and it will be subject to change without notice.
The minimum number of lots in MT4 Bullion trading platform is 10 ounces, which is the one-tenth of a typical lot for gold.
Loco London Gold: the minimum spread in a normal day is 0.5 USD per ounce.
Loco London Silver: the minimum spread in a normal day is 0.05 USD per ounce.
The spread will be adjusted subject to market conditions and may be widened in a volatile market.
From October 21, 2013, every account in the MT4 trading platform will now have the auto position-lock function, which means clients can take two positions (long and short) of the same product at the same time.
With regard to position-lock trading, please refer to the “Guideline for position locking”.
Regarding trading price, system error, wrong price
Haitong International Bullion Limited reserves the right to make the final decision in case of any disputes.
Contact Us
Email: [email protected]
Enquiry Form: Please click below Enquiry Form
Hotlines
- Customer Service Hotline: (852) 3583 3388
- 400 001 1822
- Complaint Hotline: (852) 2801 6128
Letter
Write to us by mail or fax to our
Customer Service Department
15/F, One Island South, 2 Heung Yip Road
Wong Chuk Hang, Hong Kong
Fax: (852) 2530 1689
View the address of Customer Services Centre and Macau Office >>